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Per your SLA, your current Subscription will auto renew at the end of your agreed-upon term end date for an additional one-year (12 month) time period, unless other terms have been agreed upon in writing.

The Customer may terminate this subscription auto renewal process for any reason by providing notice within 30 days to the Company in writing to our account department and within your specific portal environment via our support alias. The Company may terminate this Agreement for any reason by providing Customer at least 30 days’ advance notice.